FAQs
Below you will find our policies for everything from shipping to returns and exchanges. If we haven’t covered what you are looking for, please email us at info@7elementsgiftanddesignco.com
Returns & Exchanges
While it is our goal to exceed your expectations, due to the nature of the items we include in our gifts, all sales are final. We are unable to accept returns, exchanges, or issue refunds. In the event your gift arrives in less than the perfect condition, please contact us within 48 hours of receipt of the gift and we will do our absolute best to make is right! You can reach us at info@7elementsgiftanddesignco.com or call 469-708-9287, Mon- Fri 10:00am – 6:00pm (excluding Holidays).
Shipping/ Delivery Information
Online Shop
Most online shop orders are shipped within 5 business days from the date the order is received. Large orders can take 7 to 10 business days. All gifts are shipped from Texas via UPS or USPS. Gifts typically arrive within 1-5 business days after the order has shipped. Please keep in mind that UPS Ground and USPS does not guarantee delivery dates. If you need a gift to arrive on a specific day, we recommend using Express or Priority shipping. Delivery available within the United States including Puerto Rico, Hawaii, and Alaska.
*If a gift is returned ‘undeliverable’ (declined or invalid address), we are happy to reship the gift for a $12.00 handling fee plus the cost of postage. Additional postage and handling must be paid prior to the gift being reshipped.
Local delivery available in the Dallas/Fort Worth metropolitan area. Fee for local delivery starts at $15.00. Rush (next business day) deliveries are available on select designs and must be placed by 12:00 pm CST. Rush delivery fee starts at $17.50 and available only in cities within the Tarrant County area. Deliveries are made Mon-Fri between 10:00am to 6:00pm. Custom orders are not available for rush delivery.
Custom Orders
For custom curated or custom printed orders, please allow 4-6 weeks for design, curation, assembly, and shipping after you have approved your order. Longer lead times may be necessary during our peak season. If you have a shorter timeline, please contact Angela at angela@7elementsgiftanddesignco.com to discuss your options.
Privacy Policy
Your privacy is our promise. At 7 Elements Gift and Design Co. it is our policy not to disclose any customer information including, and not limited to your name, address, phone number, or email address to any third party. Your customer information is completely confidential and will not be traded or sold for any reason.
Do You Make Corporate Gifts?
Yes! We are happy to partner with businesses to create gifts for the holidays, parties, clients, sales initiatives, or for corporate outreach. We will work closely with you to create a custom gift that is perfect for your business and/or event. You can visit our ‘Contact Us’ page and send us the details.
Do You Make Wedding Welcome Gifts?
We love creating beautiful wedding welcome gifts that are completely customized. We can help you add local flavor or your favorite treats! You can either send us an email to info@7elementsgiftanddesignco.com or get in touch using the contact tab and we will get started!
Do You Make Custom Gift Baskets?
Yes, it’s kinda our thing! Send us a Custom Design Inquiry on our Customization + Personalize page or to learn more about our custom gift process, please use the contact form or send us an email at info@7elementsgiftanddesign.com
Do you offer Design and Fulfillment Services?
Certainly. If you have a product-based business and just need help with a with a few ideas, we are happy to offer a hand. Contact Angela Turner at angela@7elementsgiftanddesignco.com for more info.
Do You Make Custom Client Gifts?
We love curating gifts from the products we are partnered with to create a client gift that best reflects your work, your branding, and your company! We are happy to send your client gifts either to you all at once, or directly to your clients with each booking. We have a minimum order of 20 gifts for client gifting.
How large are your boxes?
Our larger boxes are 10'' x 10'' x 5'' and include between 5-7 items. Our smaller gifts are 8'' x 8'' x 5'' and typically include 3-4 items. Need something a little bigger or a little smaller, just shoot us a quick email to info@7elementsgiftanddesignco.com and we’ll be in touch.
What is Turn Around Time for Custom Printed Boxes?
For custom printed boxes, please allow 4-6 weeks for delivery upon design approval.
Do you sell the custom printed boxes by themselves?
Yes. We have several sizes and available for customization. Set up fee is $75.00 with a minimum quantity of 50 boxes per order. Processing time is 4-6 weeks from the time of design approval.
Do you ship chocolate in the summer months?
We deliver chocolate locally in the summer months, but shipping in the Texas heat just isn’t possible. We will ship chocolates and chocolate covered products during the cooler months, however we can not guarantee that the products will not melt (as certain circumstances are out of our control). As such, we will not offer any refunds for melted products.
Still have questions?
If we haven’t covered what you are looking for, please email us at info@7elementsgiftanddesignco.com